In 2020, adhering to the outbreak of Covid-19, Swiftqueue was adopted across Ashford and St Peter’s, Royal Surrey, Royal Berkshire, and Frimley & Wexham hospitals to tackle patient bookings for walk-in blood exams.
Prior to Swiftqueue, phlebotomy (blood checks) experienced a walk-in services across Frimley’s five hospitals. The program was particularly unpredictable with peak moments dependant on a wide range of variables. With 300-400 people for every working day per medical center, the technique had arrived at saturation point with waiting instances as extended as three hrs.
This overcrowding in waiting rooms and increased ready instances led to individual dissatisfaction and improved tension on workers, foremost to Trust staff capacity being overstretched, ultimately resulting in a reduction of job fulfillment and negatively impacted the staff health and wellbeing.
Swiftqueue is the UK’s foremost clinical appointment scheduling system by Dedalus. Swiftqueue was preferred by the Have faith in for its simplicity for both personnel and people to the two recognize, and is allowed individuals to guide their appointments remotely, from anywhere – providing staff back time to emphasis on other factors of patient care.
Considering the fact that Swiftqueue’s implementation, the hospitals have observed an advancement of employees morale and wellbeing. A reduction in staff members illness from 13% to much less than 1% has currently been recognised in the Phlebotomy division of just one treatment organisation.
Swiftqueue was used by about 200 team throughout the five hospitals, as properly as utilisation to book Covid-19 vaccinations. The Believe in also employs Swiftqueue as its chosen on the internet scheduling method for its Phlebotomy Teaching Academy, which introduced in 2021.
“We appeared at six patients bookings methods. Swiftqueue offered the relieve of use and simplicity for our team and individuals. – Satinder Boparai – Standard Supervisor Pathology Assist Solutions
“I experienced my blood exam utilizing the new appointment reserving technique – what an improvement! No crowded ready place and was out within just 5 minutes.” – Affected individual testimony
Visit Swiftqueue to find how you can revolutionise healthcare appointments to permit a a lot more efficient client centered system to produce on escalating individual expectations.
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